College, Parents and Students in Partnership
The most important aspect of any young person’s education is that they gain the qualifications, knowledge and skills that they need to succeed in our highly competitive modern world. Whatever your child comes here to study, our experienced lecturers will do their level best to ensure that they fulfil their potential.
But there’s more to it than that. We also want you to be sure that your child is safe and cared for during their time here, and we want you to be involved in their education.
Your Involvement:
You’re welcome to attend open days and interviews with your child. We’ll encourage you to come to parents’ evenings and hear about your child’s progress. We will provide you with regular information about their progress and achievements.
What to do if things go wrong:
If you are not satisfied with something, it is important that you let us know as soon as possible so that we can attempt to put it right. We want to learn from our experiences and improve our service to you. If you have concerns or you want to complain, most problems can be sorted out by talking to tutors and Heads of Department. If this still does not resolve the situation you can fill in a complaint form which is available at Reception.
You can contact the College by calling 0121 667 5100. We’re happy to talk things through with you.
What to do if you have concerns about your child’s welfare:
The safety and wellbeing of our learners and staff is very important to us:
All of our staff have received safeguarding training and we have Welfare Officers in College who can support learners with financial or emotional needs. For emotional or financial support you can contact a college Welfare Officer on 0121 667 5073.
We have a zero tolerance policy towards bullying and treat all allegations seriously.
If you have any concerns, please ask at Reception for support. You can also contact the safeguarding team at [email protected] or call 0121 667 5101 and ask for a Safeguarding Officer.
We have teams of specialist teachers and learning support assistants who can support students struggling with their learning. If you have concerns please contact the Course Tutor. For learning support, you can also contact Hub Extra on 0121 667 5064.
What to do if your child is ill:
The College expects full attendance by learners. It is important the College is informed if your son/daughter is going to be absent. If your child is unable to attend lessons/College and their tutor has not been previously informed then you, or your child must contact the college at least 30 minutes before the start of their lesson. You need to call the Central Attendance Line on: 0121 667 5028 or email [email protected]
Student Code of Conduct:
We want all of our learners, staff and visitors to feel safe in College. We expect learners to treat the College and those within it with respect. Central Campus is equipped with a full CCTV system, an electronic access barrier that only admits registered staff and students and pre-booked visitors, as well as a trained team of security guards who are always nearby if needed.
The Student Development and Behaviour Procedure Policy can be viewed here. A copy is also available in your child’s College Diary. If students are misbehaving in or around the College they may ultimately face exclusion from the College.
Careers Advice and Further Courses:
We have a specialist team of Career Advisers who can support learners in thinking about careers, securing university places and looking for work or work experience. Your child will be invited to careers fairs and university open days and will be offered 1:1 interviews and group tutorials to help them to prepare for their future.
Read the Careers Guidance Policy here. If you would like to book a careers appointment for your child, or if you would like advice from one of our specialists, please contact the Careers Team on 0121 667 5035.
Trips and Activities:
A range of trips and activities will be offered to learners throughout the academic year. We require parental permission in order for learners below the age of 18 to attend. We also require permission from your child’s tutor. Tutors require learners’ work to be up to date and attendance/behaviour at college to be good before these requests are granted.
Faith and Contemplation:
Our Multi-faith and Quiet Contemplation rooms are quiet spaces for people to sit and contemplate, to pray, to take a few moments to de-stress or just have a think about things.
Sandwell College Chaplaincy is available for the pastoral care of all members of the college community, regardless of their faith or beliefs. It aims to provide care and support where spiritual needs arise. Our Christian, Islamic and Sikh chaplains provide someone to talk to when you need a confidential ear, someone who can support you in emotional or spiritual issues, and – of course – someone to explore your faith with.